I would like to find out how to change the message that is played when the system goes to auto attendant

You need to log into the 'system manager' mailbox. Do you have that access & password?

Yes. I have been unable to find out where to go from there.

Login as admin, press 9, press 3, follow ALL the prompts.

When I get past the '3' the announments is '4' but going thru the options I can not find the announsment for auto attendant

Select 1 for Day or 2 for Night, select 6 to modify, press *# when prompted to enter a selector code, press # if you are prompted to enter the "dial 0/timeout" option, finally press 1 to record a new message. Wait for the beep, record the message, press 1 at the end, press 23 to play back, if it is OK, press *# to approve or 21 to re-record.

Thanks, I will get a new message and try it soon.

did anyone ask which voicemail and pbx hes refering too?

No one asked that question. This message is the one that answers if the operator is away from the console and does not get the phone after three or four rings and suggests a few extinsions or dial "O" and the operator will answer. It is hardly ever used and when last heard was out of date. I would like to know how to listen to the old one also, I have not been able to get to it except to ask the operator not to answer.

For which system? Thats what I meant by my ealier reply.

I'm deducing that since he said that he could "Login as admin, press 9, press 3", "When I get past the '3' the announments is '4'", we're talking Merlin or Partner Mail or Messaging

It is Merlin Legend and the paper work I have "say" Communications System Release 5.0. The Merlin Mail guide has release 3 on the cover.

Copy and pasted from https://support.avaya.com

1. Dial into voice mail.
2. Dial System Administrator's extension number and # (default is 9997).
3. Dial the first System Administrator's password and #.
4. Dial 9 for the Administration menu.
5. Dial second System Administrator's password and #.
6. Dial 3 for Automated Attendant. If using multiple Auto Attendants, you must then dial the Attendant number (1-3).
7. Dial 1 for Day Menu or dial 2 for Night Menu.
Dial 2 to play the menu
Dial 6 to modify the menu.
8. Dial *# two times.
9. Wait for the tone and record your message.
10. Dial 1 when finished recording.
Press 23 to play back.
Press 21 to re-record.
Press *3 to delete.
11. Press *# to approve.
12. Press **9 to exit voice mail system

That looks like what I need and I was able to listen to the "old" one. When (soon I hope) management decides what change to make I will be able to get to the right place. I will post the results. Thank You!