hi,
seems that in some cases the system don't recognise the call status of the group i'm leading the call.

if a call is directed to a goup(or user) and the group (or user) don't answer ,the call semms to stand floating in the system.
if it 's busy there's no probolem,the call do what the module is set .
i tries with assisted transfer and route by call status but the problem with no answer remains.
you know something for?

Do you have them set up for busy and no answer?

How are you testing? by calling internally or through a trunk?