Legend hunt groups - Sundance Business VOIP Telephone Help

atcomsystems.ca/forum

I have a customer with a legend. I have a configuration that is in place now and want to know if there is a better way to accomplish what they want.

Right now,

Call comes into receptionist. Recep transfers to a hunt group (398). 2 phones in group 256 and 288. 256 has icom voice and ring buttons and shared access buttons for voice and ring on 288. 288 setup the same. after 4th call, it goes straight to voicemail. They would like more calls to be passed through before going to voicemail. There a better way to accomplish this? A different button perhaps. Can I put a button on the phone for 398, the hunt group number?

Maybe a different approach? Do these two extensions (256 and 288) need their own individual mailboxes? If not, you could make one of them the primary receiver of these transferred calls, put more SA buttons on it for places to receive them, and SSA them to the other extension.

If they both need to be independant, but receive these calls, you could create still a 3rd phone, renumbering IT to 398, and set up its buttons like this:

Code

5-Blank         SA-Ring-10
4-Blank         SA-Ring-9
3-Blank         SA-Ring-8
2-Blank         SA-Ring-7
1-SA-Out        SA-Ring-6

Then for 256 and 258, set them up as:

Code

5-Blank      SSA-398-10-10
4-Blank      SSA-398-09-9
3-SA-Out     SSA-398-08-8
4-SA-Voice   SSA-398-07-7
5-SA-Ring    SSA-398-06-6

These phones would receive their own calls on the SA buttons on the left column as normal, but the calls to 398 on the right column.

Thank You I will give that a try.