There are a few hundred Partner ACS systems in use where I work. There is a need to have a computer select a ringing line,answer and handle the call via voip to a wireless user. How can this be done? I saw a product called Passageway but it doesn't seem to be available. Any help would be appreciated.
Passageway never saw the light of day and rightly so. Probably the easiest way to handle this is with a Partner Messaging system and Centrex from your service provider. Call comes in, caller selects from a menu and gets transfered to any outside number you programmed.
I don't know why you are getting hung up on computers and VoIP.
-Hal
These are used as a local intercom system with multiple door phones and a single multiline phone in a central location. I have not seen the system in operation but I surmize that a button is pushed on a door phone and the operator picks up on the blinking line and holds a conversation. Now the requirement is for the operator to be roaming around with a wireless tablet computer and perform the same function ie: talk to the customer. There are literally hundreds of these systems installed so replacing the system with something modern is not viable.
Gee, what would be wrong with a cordless phone to receive the calls from the door box?
And by the way, a Partner system is very much "modern"
The "operator" is wandering around the facility carrying a wireless tablet computer with a headset. It is not desirable for them to have an additional cordless phone.
I need to emulate a multiline phone via a computer to integrate the intercom function with other functions such as alarm monitoring, a PA system, remote door locks, etc.
Sounds like a big facility,and wired with repeaters for wireless access?If so why not get converter- voip to analog{line} and assign line to pc as ext. owner also set doorphone alert to same ext,?Need ability on pc for flash type recall so you can toggle between line and intercom call.This is just a thought,I have never tried it and don't know how to access code for door release on your pc or what upgrade pc would need.Sounds like it needs to access 2 functions at same time,I asked a IT friend of mine and he mentioned dual card via usb or pc slot card so pc can be set up for dual function on network.Really only 1 call at time is possible.
Weren't you here a couple of years ago asking about this? Weren't you stuck with a certain type of doorphone because somebody with no knowledge ordered them? They do make doorphones that can call that wireless gizmo you know.
-Hal
I've got a solution to all functions other than the interface to the Partner system.
Let me try and explain a little better: "operator" currently sits in an office with multiple systems: PA, Fire alarm monitoring, panic alarm, cctv, and other functions.
Scattered throughout the facility are "Customer Assistance Intercoms" which are door phones connected to a local Partner ACS system as extensions. I believe there is also one "outside line" available for conferencing to a central point.
The desire is for the "operator" to become mobile and still retain all of the functions available in the office.
My remaining problem is to interface with the phone system, remotely pick up the ringing line, hold a conversation, conference in a supervisor if necessary and then terminate the call. Support for only one call at a time is needed. No other functions are required from the phone system.
There are hundreds of these systems installed throughout our company, so a "one off" solution is not viable.
No, I was not here before. I just joined this company and this is a new project to wirelessly interface to existing systems.
My remaining problem is to interface with the phone system, remotely pick up the ringing line, hold a conversation, conference in a supervisor if necessary and then terminate the call. Support for only one call at a time is needed. No other functions are required from the phone system.
This would be an exact fit for the discontinued Transtalk cordless phone. I know you don't want a "one of" solution given that you have multiple locations, that is why I am suggesting an off the shelf solution. I also know that you prefer this to operate with the existing wireless PDAs but I don't think that is going to be possible.
I don't know the extent of your resources or what you want to spend on this but given the extent of your operation you might be able to have systems custom made. Line cards are readily available for PCs that can interface it as a single line analog device to the partner extension ports. An application could then be written to do what you want.
-Hal
Hal,
Cordless phones won't work given the area to be covered. We are installing a 4.9 GHz wireless lan with multiple access points for each facility.
I don't know enough about the Partner system. If I interface to it as an analog phone, how can I pick up any other extension when I don't know which line is active?
I also forgot to mention that the current system has to continue working as it is with the wireless system in parallel.
Jeff
I don't know enough about the Partner system. If I interface to it as an analog phone, how can I pick up any other extension when I don't know which line is active?
That would be a job for whoever writes the software. It will be necessary for them to become knowledgeable about the Partner system and be able to analize how it interfaces with a VM system. I suspect this could operate the same way.
I see no problem with this working together with a receptionists extension.
-Hal
Since you need to keep the existing multiline phone working, and use the voip "phone" when the operator is away from the station, test using a single line phone plugged into the Aux port on the bottom of the phone. If the single line phone is still able to receive the calls from the doors, and can flash and dial 9 to bring in the outside dial tone to call a supervisor, flashing again to conference the calls, you could just use the Aux port as the "dial-tone" to the voip system.
Just FYI this is a nice matrix for integrations of Legacy to VOiP service...Bob
https://www.voip-info.org/wiki/view/Asterisk+legacy+integration