We have a Partner ACS system with Partner Mail VMS Rel 4.0. Every couple months or so I get complaints of "I can't understand my voice mail!". Usually just 1 or 2 users. I do a System reset and everything is fine until the next occurance. Yesterday it seemed that 6-7 users got this problem. Now "management" is in an uproar about "What caused this?" and "Will this continue to happen?" I just figure it's something that just "happens" especially with it's intermittent nature. Is this indicating a greater problem (like disk failure) that I should be worried about? Any ideas would be helpfull. Thanks.

I would guess that the disk could be on the way out.

Of course, the old saying "garbage in/garbage out" may apply here. Have there been any reports of poor audio quality on telephone calls?

No, definately the HD is on the way out. Make plans to replace the VM.

-Hal

When you say that rebooting "fixes" the problem, does that mean that any previously garbled messages then become clear?

Or do you mean that the general problem of new and unintelligible messages disappears for a while, only to rear it's head again later?

Paul is probably right about the hard disc letting go. And I suppose you've already tried to connect poor quality recordings with mobile phone calls and come up empty-handed.

In answer to your question, the reboot does not fix the previously garbled messages only "fixes" any new messages from becoming garbled.

Yes, couldn't connect the garbling to mobile calls or any other pattern.

Sounds like the HD is going!

Happens here every few months as well. I'm still using Definity Audix 3.2 which has been installed here for 14 years. Rebooting will give a fix for "awhile" but upgrading is probably the answer.

I'm migrating to an Intuity LX in two weeks. Yahoooo... no more tape drive to mess with :db: