We are setting up SMDR with a serial printer for the Merlin Legend. Can anyone tell us if any serial printer will work or does it have to be a dot matrix. The customer has and HP 4000N with a serial port. Thanks for your help

Any serial device will work, eventually.

You'll need Avaya'a 355A(or AF) adapter, possibly a null modem adapter, perhaps a DB-25 to DB-9 adapter, and the correct baud rate, data length, parity, and flow control settings.

Thank you Tommy. One more question if you don't mind. The HP 4000N printer is a laser printer with a serial port but has loose leaf pages not tractor fed, is that O.K. and do you know if it will record one call and print it or a series of numbers? Thanks so much for your help

It will depend on the printer. However, it should have a buffer to receive the information, and then print when it gets a pagefull.

Great Tommy. No one else has been able to answer this question for us. Not even HP. Your help is really appreciated.

It runs to mind that a Legend SMDR output is something seriously small like 21 characters per line. You would be better off putting a buffer between the two, like an old PC with 2 serial ports and print the captured data from a file on demand.

Just a thought.

Carl