IP Office Offsite Forwarding - 06/10/11 02:43 AM
Went to a service call the other day and customer has IP Office with an office manager software v4.6
Our issue is trying to forward calls at night to an offsite live answering service. I have checked all the forwarding features and tried to do a all call forward to the off site number. when we try calling in after putting the reception phone on forward, it stops the ringing at reception, but after 4 rings in the callers ear, it is transfered to a pickup group and someone in the building answers.
Does IP Office support offsite forwarding or only forwarding to an internal extension?
Are there some things I am missing?
Our issue is trying to forward calls at night to an offsite live answering service. I have checked all the forwarding features and tried to do a all call forward to the off site number. when we try calling in after putting the reception phone on forward, it stops the ringing at reception, but after 4 rings in the callers ear, it is transfered to a pickup group and someone in the building answers.
Does IP Office support offsite forwarding or only forwarding to an internal extension?
Are there some things I am missing?