IPO 406v2 3.2 - control order that lines are used for outbound calls - 02/14/13 04:41 PM
Simple problem - 3 analog lines (voice #, fax #, alarm #) assigned to lines 1, 2, and 3. 1 & 2 are inbound (using 3 as inbound causes the alarm system to answer as a modem), all three for outbound (alarm is protected by RJ31X). Customer wants to answer all inbound calls and will manually xfer fax calls to fax extension (got that working). Customer wants outbound calls to use lines in reverse order (naturally - should be easy, right?). I assumed the default group would hunt in reverse order, since there is no way I can find to specific the order (unlike a PRI), but observation suggests the system uses some other algorithm (circular or least recently used?). The exact behavior doesn't appear to be documented anywhere I've looked.
What I have seen is folks saying that the way to do what they want is use ARS (actually LCR, since 3.2 doesn't have ARS). I can imagine how this might work but it seems like a kludge at best. The alternate is to turn the whole system into a KTS simulator with all the lines appearing on each extension but the customer doesn't want both appearances and lines on each phone, doesn't like the lines ringing in the back offices (reception desk only) (I've got the inbound hunt group set up for that but it seems lines ring anywhere they exist).
Before I run down this path, can somebody tell me how the 406v2/3.2 combination picks a line from a group? Is LCR the best/only way to avoid providing lines on each extension?
The "system" being replaced is two cordless phones, each with multiple handsets, such that each receptionist has her own pair of phones. Calls are transferred to other employees by walking the answered cordless phone to the person or by calling that person on a separate walkie-talkie and telling them which cordless set to pick up. Voice mail is CO-based and per-line. The business manager really wants a KTS setup but purchased the IPO without asking.
What I have seen is folks saying that the way to do what they want is use ARS (actually LCR, since 3.2 doesn't have ARS). I can imagine how this might work but it seems like a kludge at best. The alternate is to turn the whole system into a KTS simulator with all the lines appearing on each extension but the customer doesn't want both appearances and lines on each phone, doesn't like the lines ringing in the back offices (reception desk only) (I've got the inbound hunt group set up for that but it seems lines ring anywhere they exist).
Before I run down this path, can somebody tell me how the 406v2/3.2 combination picks a line from a group? Is LCR the best/only way to avoid providing lines on each extension?
The "system" being replaced is two cordless phones, each with multiple handsets, such that each receptionist has her own pair of phones. Calls are transferred to other employees by walking the answered cordless phone to the person or by calling that person on a separate walkie-talkie and telling them which cordless set to pick up. Voice mail is CO-based and per-line. The business manager really wants a KTS setup but purchased the IPO without asking.