Hello,

We had our system programed and currently have extension 100 assigned to the operator, auto attendant and the general voicemail. We have left messages on the general voicemail to test and we can see the voicemail light is on the physical phone at extension 100 but when we go to Merlin Messaging and enter extension 100 it states invalid entry. Does anyone know how to fix this issue? I have spent a few days reading this forum and Avaya's programing manual and am able to get into the system programing but have not been successful in figuring out this issue.

Thank you!

My guess - 100 is assigned as the automated attendant, and the general mailbox is 9991 which lights up at Ext. 100

That is it!!! Thank you so much. I was going crazy trying different things!