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Posted By: bditech IP essential embedded voicemail - 01/15/18 08:22 PM
Need some help on essential embedded voice mail. got a company that doesn't want voicemail but only on 2 phones. Problem is I turn off voicemail on the ext. but if they send it direct to user voicemail they get (that person isn't available) and they can still leave a message. Anyway to disable that?
Thanks
Posted By: Touch Tone Tommy Re: IP essential embedded voicemail - 01/16/18 02:58 AM
You can't prevent a user from pressing the envelope button and dialing an extension number + Select to send a caller to a voicemail box.
However, you can take the typical shortcode of #XXX / Voicemail Collect / "#"N and add another like #123 / Barred to prevent transferring to mailbox 123
Posted By: bditech Re: IP essential embedded voicemail - 01/25/18 12:30 PM
They only want 2 voice mail box one is main phone and the other is the owner have 35 phones
Posted By: Touch Tone Tommy Re: IP essential embedded voicemail - 01/25/18 04:10 PM
Be creative. Use multiple short codes. Say that the Main mailbox is 100, and the owner is 102.

Remove
#XXX / Voicemail Collect / "#"N

Add
#100 / Voicemail Collect / "#"100
#102 / Voicemail Collect / "#"102

# plus anything else will get wave-off and Incompatible

Posted By: mongo5150 Re: IP essential embedded voicemail - 01/25/18 09:27 PM
And tell them NOT to use the Envelope button for transfers... (That is voicemail Transfer as well)
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