Pulling my hair out... Shoretel seems to have really dropped the ball on this one.

1. First issue: cannot send mail to any address that ends in .net. Well guys ALL my addresses of my CC agents are .net... now what!?!? TAC blames my network... umm no! I can manually send mail anywhere from the ECC server. Not a network issue guys.

Had to install Hmail on the server and use ad a blind relay back to my CC agents, works, but this is a band aid guys!

2. Any mail that comes into the queue with an apostrophe in the title seizes up the entire email queue and results in a call to TAC to fix.

Since most of the email's coming into my mail queue are regarding "Worker's Comp" cases.... that's pretty much every frikkin email. STRIKE 2!!!

3. Supervisor wallboard audible alerts..... do not create an audible alert on queue state change... well what the hell is the point of having an audible alert that only alerts when I open or close the dang wallboard fellas?!?!?

STRIKE 3...

ECC on the shoretel gets a 3/10 rating for me so far.

Seriously... no one else has ever requested these "features"??? How did this product ever make it to release 8? I would hate to see release 2,3,4.... etc... Oye!

UGh!

On a good note, the guys in TAC are top notch! I just wish engineering or DB Dev guys could get my issues fixed!

D

Haven't done ECC in awhile (ST was v10->v11)forget what level ECC was at the time. It was still running a 3rd party contact center (forgot the name but it is the same one used for the Tadiran) but there was talk of developing a ST built CC. I don't recall any issues with email queueing like you described back then.

emailing ang queueing issues have been corrected with the latest release of ECC 8.

Been running clean for about a week now.

ShoreTel must have had an update in the works, the response to this was pretty fast.

D

Believe it or not, we're always looking out for you. Glad we were able to help.

-guess who

We use ECC 9 and the Email and Chat pretty Heavily and 8 was flaky at times , TAC kicks but for sure!!!! Upgrading to Connect next week for some redundancy needs.

You sure picked some old threads to reply. Well, this forum isn't very active , so I guess anything is better then nothing.