We are looking at the Shoretel product for our Health System

We have 5000+ handsets, 40+ physical locations, Business offices, call centers, etc...

This would be a full enterprise system, single dial plan

Looking for input, whats good, whats not so good.

Thanks

I would vote Shoretel over Cisco ... have you talked to a Shoretel vendor yet?? If not send me a PM and i may be able to help!

upstateny, What do you think makes Shoretel a good product over Cisco?, outside of price.

I don't know too much about Cisco, and because I don't do sales I don't have all the Cisco Vs Shoretel sales points,

But I watched as someone took about 6 hours to turn up a PRI on a Cisco. He eventually had to call Cisco directly to get it working. I believe it turned out to a programing issue.I have never had this much trouble on a Shoretel with getting PRI service to work.

I am not sure if an easy setup and GUI interface is a compelling point or not. Generally I can train a simple office manager to do some simple management things like reset user accounts or change names. Perhaps the technical savvy ones can even move extensions, assign DIDs or add members to hunt groups.

As usual, the "Installer" is more important than the product.

With the right installer, either product would more than likely satisfy all of your users needs, the Shoretel would just do it more economically.

D

I will also have to second Shoretel over Cisco.

I work on both and the Shoretel is so much more intuitive than Cisco. The administration is WAY more user friendly and there are way more features out of the box than with Cisco. The Cisco portal has multiple sites and pop ups to do administration (UC, Unity, ect..) where Shoretel has one site. I also love the Shoretel conference/media bridge. Their mobile App is the best in the market (I think) and the end user client is also the best I have used. Cisco's Jabber client is still in its infancy and not a complete product IMO. I have a location that is using Jabber heavily and is a fail compared to the Shoretel Communicator. Setting up a new jabber enabled user with Mobility in Cisco can take up to 30 min of configuration where the same user and features can be set up in Shoretel in about 3 min.

That's my 2 cents.

Thanks,

-Mike

I have already replace 2 sites that ran Cisco with Shoretel.
The users were extremely happy to see them go an dthe local admin loved the programming interface.

I personnally have not worked with Cisco. From what I understan dCisco can do alot more than Shoretel, But to be honest, I haven't ran across anything that Shoretel couldn't do.
(although fenagling the long distance dialing plan can be a pain if you try and override the default)