Just wondering if anyone else has had any issue with the switch hooks on the 24 button SBX phones. I have two from one site. They work OK, but every now and then they act like the spring gets tired on the way up. Customer complains about not connecting with callers, can't hear and etc. Found the problem just by pushing the plunger down about four times in a row. At least it's not like the old STS phones with the broken switch hooks. lol

Yep ...seen it also. Must be a bad run of sets.

I am hoping that this is just a bad batch and not the main weakness of the sbx phone sets. I have encountered several issues concerning this though I haven't tried pressing the plunger 4 times in a row. By the way, we sent 3 phones that were purchased/installed way back 2010 with related problems like disconnecting lines and Aztec says they all repaired or replaced the plungers. Thanks. sonny

These were installed March 2012. The phones with the problem are the ones that answer the majority of the calls. Busy location. Twenty phones. No one else is complaining.

Been installing SBXs since day 1....didn't see this issue until about 6 months ago. Most of them can be temporarily fixed by pushing the hookswitch down and let it fly back up full force. Its only a temp fix and affects very few sets that we have seen...Less than 10 out ~ 350 sets.

Yup had this happen a few months ago with maybe 3 phones out of over 500. Just switch the phone and send the other back for warranty.

I replaced one last week with the same problem.

dtcd21 "Yup had this happen a few months ago with maybe 3 phones out of over 500."
Dude, that's a lot of phones. Wish I had the mark up! lol
tk

Bump...we are seeing a lot more. Anyone else?

Hey Dave. Yes I am. Also starting to see it on the 700 series as well. Its a pain

No problems here at all. I may have encountered one, but was never able to re-create it and had to take the customer's word. I replaced the phone and we now just use it as a bench test dummy.

I had a problem with one phone and it was very intermittent. I replaced the phone.

We have had this problem on several sbx sets and 1 700 set. I called Vertical RMA dept. They said they were aware of the issue and have told the manufacturer.

What S/N range & Rev levels are we talking about?

I've pulled ~18 sets or so lately for the issue. Don't have the rev of the set but all KSUs were 3.5an or greater.

Have had the same problem over the past year or so on a bunch of the 7024 sets. Send em up to Aztec but its a pain in the neck. Not near the quality of the Vodavi 3000 series phones.

I have sent back 3 of them for this same problem. One of them was an install last Thursday. For that particular install I also had to send back the KSU. It was dead out of the box.

I have run into my first experience with this. 2 phone in an installation of 30. My problem is, it is the same location that I am having trouble with my DSS console that I have discussed in anothe thread.