Hello All. I am currently trying to network 2 SBX Systems together and have come across an issue when trying to set up the networking numbering plan table. At both sites when logged into the PC ADMIN Software, I am unable to save the IP Address inside of the "IP Info" box. At System A, I have Bin 0 System Usage NET, Number plan Code 1#***, Net CO Group 0, Bin 1 System Usage NET, Number Plan Code 2*** Net CO group 1, DEST MPB Address of System B(SYSTEM B's LAN IP Address) and when I try to enter the VOIB ip into CPN box or First box of the IP Info, it will not update to my table. As far as I can tell everything is programmed as it should. I have followed all of the Documents that show how to program sites together. All firmwares and software versions are the same. Lock keys have been verified on both systems. System A is on numbering plan 1100-1147, Virtual Mail boxes set to 1150-1199, System B is 2100-2147 with Virtual mail boxes set to 2150-2199. Vertical tech support helped me up to this issue but could not help me further since it is not an "Emergency" and I am forced to wait until Monday.
The sites should be connected using the LAN/Voip card ip address not the mpb address. This is unlike the Summit system. You use the mpb address for the blf manager but not for phone calls. The system sees the conflict and that is why it will not update. If you do not have an ip address for your voip cards (and they have their own connection) then you need to get a static ip for each system. This address is entered in the gatekeeper settings field along with the subnet, gateway, and dns address if on the public network.
Also the net group to call another system should be the actual group (for the other site) group 0 is for the extensions on the local system..the next group should be the actual group your voip trunks are in...not group 1 that is usually the local lines whether they are cos or pri trunks. The documentation/training is a bit vague about that. In other words if your voip trunks are in group 2 then that is the net group your system would use to call the other system.
So at System A, I have the KSU Ip address 192.168.1.30, The VOIB card is 192.168.31. System B KSU IP address 192.168.2.33, VOIB card is 192.168.2.34
In the Networking Numbering Plan Table, for system A Index 0, System Usage NET, NET CO Group 0, Numbering Plan 1#***; Index 1, System Usage net, NET Co Group 1, Numbering Plant 2***, Dest. MPB. 192.168.2.33(this does not populate/update with the ip address in pc admin. It will appear 192168002033 when using PGM 324 from admin station) I have tried to swap between using the VOIB IP and the KSU IP address for both these values with no success.
Networking Numbering Plan Table for System B Index 0
System Usage NET, Net Co Group 0, Numbering Plan 2#***, Index 1
System Usage Net, Net CO Group 1, Numbering Plan 1***, Dest. MPB IP 192.168.1.30, CPN/IP Info 192.168.1.31(this does not populate/update with the ip address in pc admin. It will appear as 192168001031 when use PGM 324 from admin station) I have tried to swap between using the VOIB IP and the KSU IP address for both these values with no success.
Only use the voip card ips as cpn/ip destinations in network tables (index 0 set for all zeros and index 1 is a networked system) not the mbp ip addresses. There is a dest mpb address field but this is not used to route the call. You should use admin software to program network tables, not thru the phone.
Thanks for the response Derrick. Just an Update to this, I had to initialize all the network settings for both systems and once I did, I was able to enter in the Ip addresses for both systems. Once I did, I called extension 2100 from System A and got an Access Denied on my LCD. This led me to believe that my System A was talking to System B. I called into vertical and they told me that my DID conv digit was wrong for these lines. I changed them to 4 and now when dialing 2100, I do not get anything. Is there anything else I could be missing?
What ip addresses are you using for your voip cards which is also the same address that goes into your net tables?
In other words system A calls System B..the extensions on system b are 2100...
So on system A the net table index should say 2**** with the destination ip being the voip card address of system B and vice versa coming the other way. Also are you programming using admin software or thru a phone?
VOIB card for system A is 192.168.1.31, System B VOIB Card is 192.168.2.34. After initializing my network data, I have been able to input the Networking numbering plan through PC Admin.
Networking Numbering Plan Table for System A Index 0
System Usage NET, Net Co Group 0, Numbering Plan 1#***, Index 1
System Usage Net, Net CO Group 1, Numbering Plan 2***, Dest. MPB IP 192.168.2.34, CPN/IP Info 192.168.1.34
Networking Numbering Plan Table for System B Index 0
System Usage NET, Net Co Group 0, Numbering Plan 2#***, Index 1
System Usage Net, Net CO Group 1, Numbering Plan 1***, Dest. MPB IP 192.168.1.31, CPN/IP Info 192.168.1.31
It might be a typo but system b has the same ip address for the mbp and the cpn. From the look of the addresses I assume these systems are connected thru a vpn.
Remember you have to have four distinct static ip addresses, two for each site.
Are your voip trunks in CO/Line group 1 at both sites?
Can you ping the voip card address from each site to the other?
If you have remote access, I might be able to help you with this.
I can from both sites reach the VOIB card through my browser by typing in the IP address, I can also ping them back and forth. Vertical had me put the same VOIB address in both the Destination IP and IP info boxes for both systems. I originally had it:
Networking Numbering Plan Table, for system A Index 0, System Usage NET, NET CO Group 0, Numbering Plan 1#***; Index 1, System Usage net, NET Co Group 1, Numbering Plant 2***, Dest. MPB. 192.168.2.33, CPN/IP Info 192.168.1.34
Networking Numbering Plan Table for System B Index 0
System Usage NET, Net Co Group 0, Numbering Plan 2#***, Index 1
System Usage Net, Net CO Group 1, Numbering Plan 1***, Dest. MPB IP 192.168.1.30, CPN/IP Info 192.168.1.31
I am using an MPLS circuit to connect to each site. Do I need the IP address for the MPLS device at each site? Currently the MPLS at each site is connected to a switch which is using a port that connected to the VOIB board. The ip addresses I listed above were:
System A, I have the KSU Ip address 192.168.1.30, The VOIB card is 192.168.31.
System B KSU IP address 192.168.2.33, VOIB card is 192.168.2.34
If you can ping each site, then it could be the way you have your voip trunks programmed, not an ip issue any longer.