Hello again everyone. Just had a user tried to call to a number that is 900-1234 and get a "Access Deny".

When getting an outside side, we dial "9" first then the number. In this case, she dial 9, then 900 then get the access deny. How do I resolve this?

Also for voicemail, is there a way to download individual message? since the max retention for voicemail is 99 days. I could do a full backup of voicemail but would like not to do that for one person.

Currently I set voicemail to 99 days for retention and max vm of 250. So after the 99 days, does the oldest VM get deleted? or would it stay in there since you can have a max of 250 VM?

Thank you again for all your help.

I don't believe that the code 900 can be dialed in the US as an area or exchange code. This code was once reserved for very expensive pay-per-call services, such as porn and sports betting. Because of the horrible billing issues and abuse, I'm pretty sure this code was retired from service. Are you sure that this is a legitimate number? I tried dialing several variations from here using several different types of lines and providers with the same result, which was failure of the call.

Yes, when day 100 arrives, the oldest messages will start to get discarded. As for the maximum count, once the 250th has been reached, subsequent attempts to leave a message will receive a message indicating that the mailbox is full. Keep in mind that all of these counts are limited by the number of hours of storage that your system has.

As for the question about downloading voice mail messages, there are many utilities like that that can only be accessed via the system's serial port. That's outside of the scope of support that we can provide here.

The format 900-1234 tells me it's a Central Office code.
Is 900 the Office Code or Area Code?

"Following FCC's rules, assignees holding geographic and/or certain non-geographic (NPA 5XX and 900) telephone numbers must report on their holdings twice each year (February 1 and August 1), using the Form 502, the Numbering Resource Utilization/Forecast (NRUF) Report."

Here are the owners of all 900-NXX numbers if you need: https://www.nationalnanpa.com/enas/form900MasterReport.do

Thanks for the response. 900 is not the area code.

The number she is dialing is a cell number I believe. When she calls it on her cell phone it works.

The full number is (559)900-XXXX

appreciate your help

It may be that the phone system is set to block 1-900 numbers and thinks that number is disallowed. See if they can dial the number with the area code. Otherwise you might have to add that specific number to an allowed dialing list.

can you tell me which menu to check what number is allowed and not allowed? Thanks for your help.

Not that it matters, the CO is Onvoy, LLC

In order to do programming, you would need to have a manual and know which phone system you have. Somewhere in the rules, we get to invoke the "beyond the scope of this forum" phrase.

You may have LCR so an LCR-DMT form lurks in your program.

You may also be able to trick the system by dialing 11 digits to see if it routes your call correctly. I don't know if you have to dial 7 or 10 digits to make a local call, but I'm guessing only 7. That means you need to set up different rules for the 900 conflict.

Carl

Area Code 559 requires 10 digit dialing for local calls. However, If you live in California area code 408 or 669, you must dial 1 plus the area code and the 7-digit number.

https://www.att.com/support/smallbusiness/article/smb-digital-phone/KM1195588

I never know if that's right or not. ATT says one thing and localcallingguide says something else.
https://localcallingguide.com/lca_dialplan.php?npa=559

I didn't see an overlay code so I tend to believe local calling guide

Carl

In the St Louis area sometimes it is 7 digits and sometimes it is 10 digits. It depends on whether or not you got a "metro line" . Some customers have metro and non-metro lines so line 1 might be 7 digits, and line 3 might be 10 digits. They don't really sell metro lines now, but if your line was originally a metro line then even if you port it to a different carrier it carries the restrictions (so much fun).

Back to the original subject, if the station(s) and line(s) are set to COS1, then no dialing conditions will be applied and all calls will be allowed. My suspicion is that the station is not set for COS1, which is the factory default setting. There is a 'canned' class of service that restricts the 900 code, along with 976 and others, but I'm not sure which one it is off hand.