<font face="Verdana, Arial" size="2">Originally posted by mitelman:
Not sure about that. Maybe it depends on how much you spend with them!</font>
I was dealing with the same issue once of having to keep a customer going. I found an old DOS copy program that said it would copy "any and all" formats. I sent a tech into the field to try and resolve an issue and he used it to copy the disk. (didn't work BTW) Anyhow, he had to call tech support for help on an issue and mentione that he copied the disk. We were reported to Mitel Security and some very high level phone calls were made between companies. I was called on the carpet for it.
Mitel has changed their software model so with the new stuff you can download the latest right from the Internet. But prior to the change, coping those disk could cost you your dealership.
dry_aquaman