Occasionally, when outside callers press tones to end a voicemail, or dial an extension for the automated attendent, the tones are not heard by the system.

Perhaps related, or not, our main console, on a Mitel Superconsole 1000, if we select a voicemail to go to directly, it hangs indefintely and never makes it to the voicemail. In the past, we have been able to dial directly to voicemail.

Lastly, if a caller selects from our directory by name, it goes straight to voice mail without ringing the extention.

Thank you in advance. DonM

ok what type of system and what type of voicemail?

Do internal phones calling voicemail have intermitten issues ? Like passwords failing, messages not being deleted or saved ?

What is the console dialing or what fuction are they trying to complete ? I don't understand your post on the console . The sc1000 does have a tones button that must be used for dtmf features like autoattn .

The dial by name feature and sending it to the mailbox or transfering to an extension is a voicemail selectable option and should not be related to your PBX , depending on your type of VM system .