We had a PRI card fail within a month of installing, we swapped it for a spare (purchased for a site that had not yet been brought online) and the vendor returned it to Mitel for repair. I am now trying to bring the site online with the returned card (PN9109-615-001-NA for the card, LW19 R3.2), and I cannot get it to communicate with IMAT (v7.3.0.10). I use the same laptop and cables to configure the other two sites, so its not the system. When you try to connect with IMAT, it times out and says the dial-up networking server is not responding.
I noticed this card does not have the jack on the front where the PRI is plugged into like at our other sites (it appears a daughtercard installs on the PRI card for this). I was told this was a new version of the card, and that it used the RJ-45 jack on the back of the cabinet.. but now I wonder.
Any thoughts? Even if the card did require the daughtercard, I would still expect IMAT to work. Is there some inital configuration required for the card before running IMAT?
Thanks
Mark
Doh... just got ahold of the vendor and he says it should have the daughtercard installed. Furthermore without it the card will probably not even boot, explaining why it won't communicate with IMAT at all.
Thanks
When in doubt, if you connect your PC (using hyperterm or PCPlus)to the serial port on the back of the cabinet, you will see the reults of the loading process (38,400 8N1).
Like fifty5footer says connect to j10 or j11 and watch the boot. Yes without the jet card installed the pri card will boot cycle.
I am having a similar issue. I can not get the PRI card and IMAT to communicate. I almost thinks its a Windows XP issue because when I try to connect, it shuts down IMAT and wants to do an error report. I have ensured that the IP addresses are the same on both my laptop and in the PRI card. I have the correct cable. I can ping 192.168.1.1 and it comes back fine. Any suggestions? Not sure if there are any drivers or updates I need to deal with.
The rev level of the PRI card may not be high enough to support the LAN connection for other than maintenance functions.
Are you saying the IP for your laptop AND the PRI are set to the same??
Yeah IP address on your "confuser" should be in the same range but not the exact same address I would think.
They definitely can't be the same.
If you're sure the card is 192.168.1.1, make your pc 192.168.1.2, and then try to ping.
Alright, I changed the IP address on my computer to .2. IMAT still will not connect. I can not ping. Lets start from scratch.
I have done the following:
1. Make sure that the IP address on the PRI card is 192.168.1.1 with a default gateway of 192.168.1.251 as instructed in the IMAT help section.
2. I have changed my IP address to 192.168.1.2 and have the default gateway set as 192.168.1.251 as well. IMAT will still not connect.
3. I have a cross over cable that shows me link/activity when connected to the PRI card. I am reasonably sure that the cable is good.
Any other ideas or anything seem off about what I have described?
What happens if you have above settings on your PC and you simply try to ping from your cmd window?
That's why I have tried. I get the results as failing.
Is it possible that I have a confliction between my PRI card software and my IMAT software? Maybe I need a different version?
I can see the activity lights on my LAN card flashing when hooked to the PRI card. I can also see the ALT light flash when my LAN card is plugged in.
What are each of the lights for?
ALT
HB
AL (Alarm?)
first of all I would set your computer IP to .31 or something in that range - not .2
I just made the change and it still will not let me ping. I can see the "ALT" light blinking on the PRI card when I attempt to do anything with it such as pinging it but no go.
Okay - I am going back to basics here to ask some questions. You say PRI "card". Is this PRI card that has a serial port on the front of the card or is it a BCC III card that has the module mounted on the mother board?
If you can't ping, the imat will never work thru the LAN port.
I'm betting the software on the PRI is not high enough to support Imat.
Originally it was only "alive" when using
the FTP downloads.
The PRI card I have has an RJ-45 port on the front to go into. I can connect through the back with serial cable to J11. The part number is 9109-615-001-NA. Does this info help?
You need to upgrade your PRI card.
PM sent!!
Well it seems to be a PRI card as opposed to a module that mounts on the BCC card. Odd that you had a card working before and you have programmed other cards w2ith no problem. I talked to a guy who just programmed up a pri using IMATS but it was module on BCC card. He said he used like .241 as extension and did not program any gateway or subnet mask but not sure how much credence I give that because he isn't much of a computer guy and so may have just forgotten what he did according to the manual after he did it. Sorry I can't be more help on this. but it is sounding more and more like it may be the card. have you been able to connect to the diagnostics via RS 232?
I havn't had the card working yet. The most I have been able to do was monitor the boot up through the RS-232 port (J-11) on the back.