I have an IT company who administers my PBX which is a 3300 and nupoint messenger. I believe I have release 10, but it is possible I have 11.

I use unified messaging such that voice messages left are then e-mailed to me or others in my business. However, the Caller ID is never retained in the e-mail that gets sent. That is, the e-mail always says "voice message from unknown caller"

do I have something set wrong? I get the caller ID on my mitel 5340 and on my call management software, but for some reason it gets lost when nupoint picks up - whether I am in day mode (live answer then transfer) or in night mode (direct to voice mail).

Please help steer me in the right direction, my IT company has not been able to resolve this...?

Thanks!

First of all, make sure that you have the right FCOS set in for mailbox to receive 'calling line identity'.