Hello everyone, I am new to the board and can't tell you how excited I was when I found this board via Google. Anyway I have a question that I have been dealing with for a long time and didn't find anything with a search of this board.

I have new users that are using Verizon's Visual Voice Mail and they are trying to forward their phones to their cell phones in order to use this particular voice mail system.

When I forward their phones I can't seem to reliably get the forwarded call to leave the message at the cell phone instead it gets called back to the Mitel VM.

I have changed the "Call Forward No Answer Timer" and "No Answer Recall Timer" with no effect at all.

Has anyone set something like this up with Apple's IPhone/ATT Visual VM?

It almost appears as if it is doing a supervised transfer, have you tried transferring a call externally from this phone, listen for ringback then release the call.

If I hit the end button on the cell phone it goes into the VM on the cell phone. What it appears is that Mitel transfers the call and doesn't give it enought time ringing on the cell phone for the VM to pick up over there and then pulls it back.

There are times however where the VM on the cell does pick up in time and the message is on the cell phone. But this is 1 out of 20, if that.

I have not tried a direct transfer of the call. I would imagine that this would work. In fact, this is the behavior that I am trying to accomplish on the Mitel controller is to pass the call and do not take it back ever with the exception I need it to ring on the Mitel phone a couple of times. I am using No Answer External Forwarding.

How is the call being transfered externally? Via voicemail or a direct DID?

I agree with unemmiguy - it sounds as though the call is being transfered with supervised transfer instead of blind (unsupervised) transfer.

What kind of circuit is this? PRI ?

It is DID coming to the Mitel Phone and then using the "No Answer External Forward" set on the phone to transfer it to another number.

Yes, this is a PRI circuit.

When you ask is this a supervised transfer, do you mean is someone actually pressing the transfer button? If so, no.

Log in as the system administrator, and make sure the system transfer type is set to 'unsupervised'.

Right with 55. When we say supervised we are talking about the way in which the voice mail transfers the call. In the "supervised mode" it does not complete the release of the call until it is answered. In the unsupervised mode it will just transfer the call without waiting to see what happens at the destination. So what is happening is that the number of rings on the is usually being met before the call is answered by the cell phone so the voice mail/ auto attendant is not completing the transfer. As 55 says log in as system administrator or manager and follow the menu prompts to change the system-wide transfer type to "unsupervised" That should take care of your problem.

I checked and it is unsupervised mode but the transfer is not working like I would expect. I am starting to think that there is some issue with the visual voice mail at Verizon that is causing the issue. Is it possible that Verizon is doing something weird with their visual voice mail?

I have seen this, and it has nothing to do with the end points voicemail. It is the 2 timers you mentioned but not on the call forwarded set but the COS of where it came from . IE PRI trunks, Internal sets,vm etc.. Hope this helps.