I have worked on these dinosaurs mostly to move extensions around when ports fail on the station cards or to move trunk ports around. I recently added a customer with a 200A who wants the ARS changed. I figured out most of the toll info but what form does the ABSORB section resemble on the 200ICP or the 3300? I can manipulate the ARS on those 2 systems but the info I have on the 200A doesn't really point in the direction I need. They want 1 to deny to internal only, 2 internal 911, 3 local toll free and 4 allow all. If someone can give me a general idea as to how the toll info matches up with the ARS on the 200ICP I would greatly appreciate the assistance.

Jon

You are really going to have to get the programming forms & work you way thru it. It has been a while, but it should do what you want. Is it generic 216 or 217? There are differences between each. Get a system print out, that will help a little.

If the system is not a Generic '319, or a 'Dean ARS', I would tell the customer that their system can't do it! The Mitel 217's ARS was designed back when all area codes had either a 1 or 0 as the middle digit. It is capable of doing a certtain level of toll control, but again, my advice is to stay away (or ugrade to a 200D)!!

As Fifty5footer said, it's not compatible with North American Numbering Plan.

Asorb won't matter, it was for asorbing certain digits that would allow bypass of certain c.o. functions that no longer are used. Leave it empty. BUT, the 216/217 ARS is not capable of dealing with toll control any more, as mentioned above. I think you could allow 1888, 1877, 1866, 1800 and block ANYTHING else that started with the digit 1. That would allow use of credit card LD.

Thanks everyone. I told the customer to live with what she had or upgrade to something capable of delivering what she wanted. Surprise, surprise, she will live with it. LOL!