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Posted By: MTMike ACD Call Fwd - 03/08/10 10:34 AM
Is there a way to set up an ACD group to forward to the console if no one is logged into the group?
Posted By: Steve Layton Re: ACD Call Fwd - 03/08/10 11:21 AM
What system? They all should have something in the path about overflow immediately when no agents are logged in. That point is usually the Interflow destination.
Posted By: jonmyk Re: ACD Call Fwd - 03/10/10 08:55 PM
If you have the Interflow option enabled in the ACD path and have yes selected for Interflow immediately when no agents are logged in, the calls should route to any point you have programmed as the interflow point.
Posted By: MitelGuy Re: ACD Call Fwd - 04/13/10 09:17 AM
If this is an SX2K or 3300, you will need to set your path unavailable answer point.
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