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Posted By: Mitel Tech ICP Critical Alarm ! - 06/07/11 10:27 AM
Had an alarm in an SX-200 ICP.
It killed the switch and rebooted continually without coming up.
We powered down the controller and then it came up.
The alarms were:

Critical Alarm being raised upon detecting the following task suspended:
tJAWS 0x2ba6440 at:

Progress Monitor->InitiateShutdown System Shutdown
invoked by task: tTMonitor

Progress Monitor->RaiseAlarm Raised Critical Alarm
on Stale Tasks

Has anyone seen this, and knows what it means?
:bang:
Posted By: telephoneguy Re: ICP Critical Alarm ! - 06/07/11 11:23 AM
Any info in the Logs?

Do you have an ACD system with a monitoring/reporting software such as PrairieFyre?
Posted By: Mitel Tech Re: ICP Critical Alarm ! - 06/07/11 11:42 AM
No ACD, no networking.
Just a stand alone ICP in a hotel.
Can't pull the logs remotely, modem does not answer and no IP connection.
Posted By: telephoneguy Re: ICP Critical Alarm ! - 06/07/11 01:27 PM
To see what it's doing just from what you posted, you'd need Mitel tech support.

I recommend going onsite and reading the logs. I'd also pull off a copy of the database, just in case.
Posted By: westerntelephone Re: ICP Critical Alarm ! - 07/22/11 12:51 PM
I have exactly the same alarm & problem. System crashes randomly. Would love to know what you found. I'm on hold with Mitel right now. :bang:
Posted By: Lightning horse Re: ICP Critical Alarm ! - 07/22/11 03:51 PM
WT, 'on hold with Mitel' = 'purgatory hold'
Posted By: Mitel Tech Re: ICP Critical Alarm ! - 07/25/11 10:32 AM
Westel,
What did Mitel say the problem was?
We pulled our controller out of service and put it on our workbench, it has not reset in over a month.
Would like to know what you found out!
TIA
Posted By: westerntelephone Re: ICP Critical Alarm ! - 07/26/11 05:28 PM
Still on hold with tech support! Just kidding. Went ahead and replaced DSP module, and afterwards Mitel told me to replace DSP module, so I guess I had the right idea. No issues since. We'll see.
Posted By: Mitel Tech Re: ICP Critical Alarm ! - 07/27/11 06:52 AM
Thanks, let us know if the problem returns.
Posted By: westerntelephone Re: ICP Critical Alarm ! - 07/27/11 05:49 PM
SFSG
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