We are having an issue, where a person is accessing the paging system then pressing button on the keypad. I guess they are trying to play music. I cannot stop it because it goes through a Digital Feedback Eliminator that records the page then plays the page twice. What I need is to be able to track which phone is accessing the paging port. I looked in the SMDR records but could not find anything. Mitel 3300

Sounds as if they are accessing the paging system and starting to dial a number. Is this person confused as to how to access a line? Or access another extension? Are the keys mis-labled?? Probably SMDR doesn't record Paging attempts.

You may have to check each phone for an incorrectly labeled button. If you have too many phones, then send out an e-mail to everyone stating the problem and see if someone responds and says that it's happening to them.

How many zones are you using? One possible way if only a single zone would be to disallow users from overhead paging, create an ons station that can do it, loop back this station to a ls trunk position and create ars to access the trunk. You could put a cde speed call as the page button.

Another solution would be to change the paging access code to something like *#*#3#5. Then, if someone is fat-fingering another dialed number, they'll quit getting the pager.

There are people, for example, who blindly set their hand on the keypad and try to dial like a ten-key. Not only does this give them different digits, it they set their middle finger on the 8 instead of the 5, they'll hit # for 9 and * for 7, invoking access codes.

BTW: Dollars to donuts it's an accountant.

Sorry I guess I directed you down a rabbit trail. I was trying to be nice. The person is doing this on purpose to annoy people. This facility has 100 extensions so there is not time to catch them. Plus it is using a digital feed back eliminator so the person is disconnected by the time it is played over the paging system. People like this are creatures of habit so they will try using the same phone every time. We want to find the phone that was used then point a camera at it and then show them the proper way to leave the building.

If it is a 3300,, you can turn on Internal SMDR, and capture it that way