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Posted By: rippenlips Auto Attendant on MEM - 03/20/13 04:02 PM
200ML with a MEM VM card. Property wants front desk to ring then go to the AA after 4 rings. This is easy and we do it all of the time if we use a console but this site doesn't. They have a Day service ringing to a analog Ext 426 that is on multiple phones. I tried to call foward 426 to VM 770 on a now answer but that doesn't work obviously. Anybody have any other ideas on how to get this to work. IF they were using the console I could use the attendant call foward option in the COS but not a option here.
Posted By: johnp Re: Auto Attendant on MEM - 03/20/13 04:49 PM
Call forwarding should work
Posted By: rippenlips Re: Auto Attendant on MEM - 03/20/13 06:04 PM
I tried call fowarding 426 to the VM hunt group 770 but that doesn't work.
Posted By: johnp Re: Auto Attendant on MEM - 03/20/13 06:15 PM
How did you try it? Do you have split call forwarding set?
Posted By: fifty5footer Re: Auto Attendant on MEM - 03/21/13 04:41 PM
426 would have to be programmed as a 'real port' in form 9, in order to be forwarded.
Also, make sure there is no mailbox 426, so the MEM will answer with the Auto Attendant greeting.
Posted By: rippenlips Re: Auto Attendant on MEM - 03/21/13 08:26 PM
thanks guys. I swear I am loosing it. I thought I already verifed their was no mailbox for 426 but their was.
Posted By: fifty5footer Re: Auto Attendant on MEM - 03/21/13 09:07 PM
BINGO!!!
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