3300 ACD phone logging out. - 04/09/14 09:08 PM
The system is new running Release 6. When an acd agent doesn't answer a call it logs them out and they don't want that they want it to go to a Make Busy. I looked in the COS and the only other option is absent. I changed it to that but they obvioulsy need to know how to make the phone ready again and turn off absent. I read the help docs and it mentions to program a join all acd group feature access code but that didn't work. I even enabled COS 0ption group presence.
Just curious if anyone has ran into this. Going to keep looking into this on my own but any help is apperciated.
Just curious if anyone has ran into this. Going to keep looking into this on my own but any help is apperciated.