Secondary Extension Key - 05/05/16 07:56 PM
Customer has 2 copper lines.
The 2 lines ring to a hunt group.
The hunt group rings 2 phones and then recalls to a CRA.
The same 2 copper lines are as trunk keys on all the phones.
The other phones, they do not want to ring when the calls come in.
The other phones have secondary extension keys on them for either of the 2 phones that ring (in the hunt group).
The secondary extension keys do not flash when calls are ringing to the hunt group.
The trunk keys light solid when a call is ringing the hunt group.
Number 1 - The customer would like the secondary extension keys to flash.
Number 2 - they would like the trunk keys to flash on the phones with secondary extension keys, yes even though the call is not really ringing the phone.
Just visual. the phones with secondary extension keys, they do not want to ring.
The 2 lines ring to a hunt group.
The hunt group rings 2 phones and then recalls to a CRA.
The same 2 copper lines are as trunk keys on all the phones.
The other phones, they do not want to ring when the calls come in.
The other phones have secondary extension keys on them for either of the 2 phones that ring (in the hunt group).
The secondary extension keys do not flash when calls are ringing to the hunt group.
The trunk keys light solid when a call is ringing the hunt group.
Number 1 - The customer would like the secondary extension keys to flash.
Number 2 - they would like the trunk keys to flash on the phones with secondary extension keys, yes even though the call is not really ringing the phone.
Just visual. the phones with secondary extension keys, they do not want to ring.