Unable to leave voicemail messages to room extensions.Calls forward BNA to voicemail, and prompt says transferring to operator, unable to leave a message to the room. Room mailboxes exists and can be accessed, all admin voicemail phones work as normal.Any suggestions?
What kind of VM ? Do you mean RNA rather than BNA ?
Yes RNA, as far as what kind of voicemail, how would I find out? I assumed it was within the SX 200.
assuming the 200MX has embedded voicemail then is there a pms system involved? The pms system would checkin the room and enable the voicemail for that room
You need to find out what you are trying to fix. You may be chasing a ghost.
The voice mail may be a stand alone and not integrated. The PMS connection is where you need to concentrate your investigation. The Mitel has to send data to the PMS via socket or dataset, the PMS has to send data to the voicemail and, usually, the voicemail will have SMDR data from the Mitel being fed into it.
All the pieces have to work in concert or nothing works.
Rcaman
It is probably the Embedded Voice Mail and with that if a room is not checked in then the VM sends the call back to the operator.
You need to access the Front Desk Mailbox and manually check in the rooms. Then check the VM PMS interface(if they have one).
They do have a PMS, but they are not using it,a Call A Matic PMS lite. A couple of rooms are going to voicemail,but most are not. Would it be easier to activate the room mailbox from the PMS or the front desk MB, and how is it done from either one. Thanks
You can look in form 50 to see which extension is "Front Desk". Go to that phone, dial the voice mail, enter that phone's password, and you will be prompted through the options. Select edit mailboxes and check the guest in.
"the voicemail will have SMDR data from the Mitel being fed into it".
Huh?
No luck, can it be the PMS? Nobody has any passwords for the PMS.
On older voice mail/PMS integrated call accounting systems, such as an InnLine 2020, the Mitel feeds SMDR data to the voice mail for call costing. When I offered this information, no one knew what voice mail system was connected to this Mitel.
Rcaman
It is a Callamatic PMS lite and I have no passwords to get into it.
You should call Synectix, the manufacturer.
The PMS is connected to the PBX, some rooms have voicemail and most go back to the operator. The front desk phone MB does not give me the option to check in a guest and the console does not have a MB.
You can also set up abbreviated dial codes so that a Front desk agent can check rooms in and out quickly.
But since you said that they're not using the PMS interface, the managers may prefer to have you set mailboxes to delete messages after two days (or default # days to checkout) and then just leave them checked in all the time.
This means a guest may get another guest's messages, so it's not advised, but some managers don't want to check in / out from the FD mailbox.
Be specific. No luck doing what? Finding the Front Desk Mailbox? Checking form 50?
MX could have MIXM instead of EMEM. Look for a card in the cabinet with a serial port on the front.
Or dial the voicemail extension, star, and the Voicemail Manager mailbox number. You'll need to know the mailbox number and the passcode.
The PMS is connected to the PBX, some rooms have voicemail and most go back to the operator. The front desk phone MB does not give me the option to check in a guest and the console does not have a MB.
The designated Front desk mailbox might not be at Front Desk. You'd need to check form 50 in CDE to see what the FD mailbox is.
Using the FD mailbox, check each room in. I'm guessing you're getting a recording that says, "transfering you to the front desk"