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Posted By: carljong2015 Mitai event error - 10/24/16 07:20 PM
I'm getting:

--- Start Exception Stack ---
System.NullReferenceException: Object reference not set to an instance of an object.
at prairieFyre.Routing.Mitel.MitelBaseDevice.ProcessMiTAIEvent(BaseCallControlEvent callControlEvent)
--- End Exception Stack ---

in my RoutingInboundService.log for every one of my phone calls. Not sure where to start to fix the problem? Could someone give me some background?

Thanks
Posted By: Rcaman Re: Mitai event error - 10/26/16 02:20 PM
Check your ACD settings and make sure you don't have a corrupt module in PrairieFyre. You may need a fresh install of PrairieFyre.

Rcaman
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