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Posted By: jsaad 911 notification on a 200el - 02/24/17 08:11 PM
Can I get a second phone, besides the superconsole, to alert on a telephone extension dialing 911. I have a sub attendant setup but it will not alert. This is a LW17 200el. Customer would like a second phone to alert in addition to the console.

If not, what would be required, an ICP?
Posted By: Rcaman Re: 911 notification on a 200el - 02/24/17 10:54 PM
What happens when you program a button on your sub attendant set with the attendant console's prime line?

Rcaman
Posted By: jsaad Re: 911 notification on a 200el - 02/25/17 04:04 PM
I'll try it and report back!
Posted By: jsaad Re: 911 notification on a 200el - 02/25/17 09:01 PM
As I suspected you cannot do a multicall line appearance of the console extension number. You can put the same LDN keys but they won't ring during a 911 notification.
Posted By: Rcaman Re: 911 notification on a 200el - 02/27/17 02:27 AM
What happens when you make a call pick-up group with the sub and console in the same group. Can you do a pick-up?

It may be unusual to LW17, but I have several LW19 systems and they can all pick up attendant calls from the sub attendants. You may only have to upgrade to LW19 if the pickup group doesn't work.

Rcaman
Posted By: jsaad Re: 911 notification on a 200el - 02/27/17 09:15 PM
It appears if the feature level is too low it won't happen. This particular system is a feature level 0, lw17

I tested it on a lw19 ftr level 4 and it worked.
Posted By: Rcaman Re: 911 notification on a 200el - 02/28/17 03:55 PM
As I suspected. Why not upgrade to LW19 and resolve the problem?

Rcaman
Posted By: jsaad Re: 911 notification on a 200el - 03/06/17 08:47 PM
That's what we're going to do!
Posted By: fifty5footer Re: 911 notification on a 200el - 03/09/17 04:07 PM
Jim;
We'll be anxious to hear from you, with your upgrade needs!
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