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on superset 420's and 5312, 5330 & 5340 phones I'm getting the Caller ID name only. If I turn off COS option 503 then the number shows. Shouldn't both the name and the number show in the display?
COS option 273 on? 509 on?
OK, I turned both of those COS options on and still only get the phone number when the call is answered. This on a 5340 phone. The phone shows the voicemail auto attendant port that the call is coming from while the phone is ringing.
What type trunks?
Loop start trunks.
"I'm getting the Caller ID name only." "OK, I turned both of those COS options on and still only get the phone number when the call is answered." So which is it?
With COS option 503 enabled I get the Name only and with COS option 503 disabled I get the number only.
Try disabling 503 in voice mail COS, and check for 19 CPN set-up. Should be the same number for all tenants.
I mean Form 19 CPN for all tenants
Sooooo........?
Enable 502 and 503, be sure 613 is diabled.
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