Hi

At my work we have this old phone. Yesterday it stopped allowing us to make out going calls.
We can still make out going calls with our other 3 phones.

I pick up the handset press the line number i want, but it doesn't light up that line number and i don't hear the dial tone.
If some1 is making/taking a call with any of the other phones i can see on this phone the line number light up as in-use.

I think i need to re-asign the out going lines to the numbers, but cannot find the manual for the phone.

Any Help would be appreciated thankyou.

have you tried swapping it out with one of the working phones ?

that would be my first step

Yes we swapped it out with a similar phone and that phone works fine/as expected.

We don't want to bin the original phone if not needed.
We have 2 phone numbers. Phone number 1
has 2 lines (original phone is ment to operate on this number), Phone number 2 has 1 line.

Any suggestions on getting the original phone to recognize the 2 lines?

Ty 4 response

replace the phone or send it out for repair , its not a programing issue

like skip said...

If Phone A is not working properly and you plug it in at Phone B's spot and it continues not to work AND you plug phone B into Phone A's spot and it works then it is the phone.

If that is not the case, Phone A works fine in phone B's spot and phone B exhibits the same issue in Phone A's spot, then it will be a programming issue.

Do any of the other buttons work? cna it grab Line 2? What do you hear when you press Line 1 key?