I am a dispatcher for a police dept and we are trying to use a headset on our main phone. When plugged in, I can hear callers but they can not hear me. The display window reads "need handsfree" and one of my officers said that we can make one of the intercom buttons a handsfree button by changing the feature. We can not locate any manuals for the phone system and are in need of help ASAP! Thanks

What system? and what Phone are you talking about?
the model # is located on the bottom of the phone.

Good question. There are a lot of numbers on the bottom, but only one seems to match the pattern the website showed: 9805. (Including our role-over lines, there are 8 phone lines) We have a second phone in the dispatch that has the handsfree that the headset works on, but it does not support our 9-1-1 system.

you can email me at [email protected], and I will send you my pager number and help you over the telephone.
Bruce Owen
If you leave a voice message make sure you identify yourself or I will not return page.