Hi,
We have 3x8 DR5.1 system...When our receptionist transfers a call to an extension, if they do not answer it comes back to the receptionist. I looked at the extension in the Forward No Answer and it is set to start talk - xt258. It does not happen all the time nor does it happen to the same person all the time. I replaced the phone and our tech rebooted the software. What else could it be? Thanks!!

DRT must be set greater than CFNA

I'm sorry, but what does that mean?

Delay Ring Transfer. It is a setting like Call Park Timer, Page Timeout, and those sorts of things.

[This message has been edited by Toner (edited September 17, 2004).]

where is that feature?

If you have paid a teck for a new phone and to reboot your system ,,,if he didn't check out the dtr setting and cfna on the first srevice call on a trouble like this ,,he ows you a freebe

yea i agree with you. he modified the trnsfr callbk to 12 versus 6. oh brother and i bought a phone too.