Have a customer who is using the local phone companys voice mail on their lines , His system is a CICS 4.1 question , how do I program his sets to indicate there is a message for them ,I am working through a remote off a DMS. at present Worble d.t. tells us there is a message ,they would like a visual. thanks.

What you will need is caller ID trunk cards in the KSU. Then you can program under Terminal & Sets at Telco features. It should be straight forward from there.

You shouldn't even need CID cards - I'm sure I've done it with regular DS cards. Go to "Telco Features" under terminals and sets and turn on the external voicemail option for the line in question (the line has to be assigned to the set). Also set up the message center telephone number under the main heading "Telco Features."

Thanks for the reply fellas ,I have CLID trk card in system and I have extl VMsg set to yes ,but I don't get a visual message in the display ,the caller ID works fine on the first ring it is showing in the display, it's been awhile but I thought that some central offices gave you an either or choice ,,visual or worbel dt ,its a software situation with the telco co. thanks. I have to go back tue and try again.

Well I'm working with the same Telco as you, and I've never had to request anything other than the stuttered dial tone for message notification. The sites where I have this working get both the stuttered dial tone and the display on the Norstar - "Message for You" with the option of "Call" underneath on one of the softkeys (7310, 7316, 7324)

I'm not sure about Canada, but here in the the U.S. you do need a CLID card and you will need to program the message center number in Telco features. This way when the message notification is sent by the Telco V.M. via the message center number the Norstar recognizes this and activates the message indicator.

Thanks guys tomorrow is d-day I will be back on site , Have been pre testing in my shop but only have a DS card in my system and my central office is a # 5 switch EAX and it won't work.. with all the info you have given ,,will leave feed back tomorrow nite ,thanks

All systems up and running ,,Customer had given me his former message center number ,thanks for the help everyone, cheers