On the BCM Call Center once a person is in que and decides to press "0" is there a way to force that call back into que?
Thanks in advance,
Mick
Basic ACD or Pro ACD? With Pro, you could use a Caller Input Rules table and assign 0 to revert back to the queue. In Basic, you could use Basic caller input rules and unassign "0" from Operator. A dirtier alternative would be to set to the voicemail attendant to the CDN of the queue, but that would affect all callers, not just ACD callers
Basic ACD will be used.
If I can unassign "0" that should work.
Thanks