atcomsystems.ca/forum
Posted By: mick BCM Call Center - 04/26/05 05:38 AM
On the BCM Call Center once a person is in que and decides to press "0" is there a way to force that call back into que?
Thanks in advance,
Mick
Posted By: biv343 Re: BCM Call Center - 04/26/05 10:14 AM
Basic ACD or Pro ACD? With Pro, you could use a Caller Input Rules table and assign 0 to revert back to the queue. In Basic, you could use Basic caller input rules and unassign "0" from Operator. A dirtier alternative would be to set to the voicemail attendant to the CDN of the queue, but that would affect all callers, not just ACD callers
Posted By: mick Re: BCM Call Center - 04/26/05 10:22 AM
Basic ACD will be used.
If I can unassign "0" that should work.
Thanks
© Sundance Phone System Forums - VOIP & Cloud Phone Help