I've recently done a callpilot installation on Norstar 8/16 System. The problem i'm facing is that, when a call happens and the autoattend picks up and delivers the greeting, if the caller disconnects the call, after a while the operator receives a call which gives him something like a fax beep.

This happens only when the call gets abandoned.

It will be highly appreciated if anyone can support me on this.

Regards

Pradeep

First thing that I would check is your line supervision. You MUST have line supervision ON if being answered by Auto Attendant. That is what it sounds like to me.