Problems accessing VM from outside line - 08/23/07 12:44 PM
Hello, any guidance is appreciated, as I am a novice when it comes to the phone system...
I am trying to setup a voicemail box that does not have a physical phone extension. I have been successful in the past but recently have not had success. If I set up a voicemail box in this fashion, I am able to get to it on-site but cannot off-site. When I dial the backdoor number and try to log in from an outside line, I am told that the voicemail box cannot be accessed by an outside line.
Recently, we were a victim of toll fraud. The technician that came out eliminated the voicemail's access to the pool lines. Would this result in the mail box created without a phone extension not being accessible through an outside line?
Would there be a better setup to allow access to the voicemail box from an outside line and still be able to prevent outbound transfers?
Thank you.
I am trying to setup a voicemail box that does not have a physical phone extension. I have been successful in the past but recently have not had success. If I set up a voicemail box in this fashion, I am able to get to it on-site but cannot off-site. When I dial the backdoor number and try to log in from an outside line, I am told that the voicemail box cannot be accessed by an outside line.
Recently, we were a victim of toll fraud. The technician that came out eliminated the voicemail's access to the pool lines. Would this result in the mail box created without a phone extension not being accessible through an outside line?
Would there be a better setup to allow access to the voicemail box from an outside line and still be able to prevent outbound transfers?
Thank you.