I installed a Compact 6x16 Friday with a CLID C6 unit.

It's configured (as they requested) that Line 1 show on set 21, Line on set 22, and Line 3 on set 23.

Lines 1 & 2 are no problem, and I'm positive that I verified Line 3 as well on Friday, however they called this am & reported no CLID on Line 3.

When I get there, I verified the report, checked the programming and all good.

Then I call into Line 3 from my cell. In lieu of it showing my cell # it shows "xxx-xxx-xxxx Calling", where xxx-xxx-xxxxx is THEIR Line number.

I rechecked the programming and it looks good so I decided to remove the programming for that set and try F811. Still shows the same thing.

Changed out the CII and still the same.

I didn't have the time today, being Monday & too many other repair calls to deal with, so I'm heading back tomorrow.

Any ideas? I'll start by changing the set, then the KSU & S/W if need be, but other than that ?????

Dave

Swap C.O. lines 1 for 3. If problem moves, call TELCO. If not, uh............. Good Luck! John C. (Not Garand)

Just by chance did you re"name" the line in the setup. I know it can only take 7 character in programming, so if it really is showing 10 digits then its definitely coming from telco.

Yes I did rename the line with their number, just like I did with the others but the others are working fine.

I am going back this am so I will try the test by Lightninghorse. Before that though I'll check the cordless that she has which bypasses the system.

Dave

UPDATE:

It would have help greatly if she actually HAD CLID service on the line....Duh!

One of the easiest "repair jobs" that I've ever had.

Dave

Dave, Dave, Dave... trust but verify.