I have a user that would like to answer a call when he is already on his line. For example if a call comes in & he's already on the phone he wants a second line to ring or have an audible alert tone so he can pick that call up and put his current one on hold. If he doesn't answer the new incoming call he wants it to ring into his CP mailbox after a specified amount of rings. Is this possible? I think in other systems it's called delay ring.
Thank you in advance!!! :bang:

Appear & ring on his phone and remove any CFB settings for his extension.

The second part of your question, "If he doesn't answer the new call he wants it to ring into his CP mailbox after a specified amount of rings", can be tricky. Here you can use the CFWD NA to his mailbox. But you have to make sure his extension is the only one that rings on the second line. Or at least the only one that rings that has CFWD NA settings assigned in the programming.

Thank you!! I will try tomorrow morning & let you know how everything works out..

Worked as you stated.. Thank you in again!!!