Do not Disturb - 04/15/09 07:17 PM
Hello all, first time posting here. I have a Nortel CICs, 7.1 software, ls/gs trunk cards and all phones are T7316e's.
I am struggling with DND functionality on the Norstar. I had programmed a Feature key with f85, verified with f*0, set the capibilities call forward no answer, 4 rings to VM ext 235, set call fwd busy to ext 235, and DND on busy to on. I place the set in DND and called the extension, its rings in the calling parties ear 4 times then goes to VM. The phone does not ring then, but you do get a visual the phone is ringing. I have set call fwd busy to none, DND on busy to off, still no change. Attempted many combinations, but get the same results. Correct me if I am wrong, but on most syctems, when a phone is in DND, it follows the call forward path immediately. I just went ahead and programmed the customer a call forward feature button and trained her to press it then enter ext 235. Flustered....
I am struggling with DND functionality on the Norstar. I had programmed a Feature key with f85, verified with f*0, set the capibilities call forward no answer, 4 rings to VM ext 235, set call fwd busy to ext 235, and DND on busy to on. I place the set in DND and called the extension, its rings in the calling parties ear 4 times then goes to VM. The phone does not ring then, but you do get a visual the phone is ringing. I have set call fwd busy to none, DND on busy to off, still no change. Attempted many combinations, but get the same results. Correct me if I am wrong, but on most syctems, when a phone is in DND, it follows the call forward path immediately. I just went ahead and programmed the customer a call forward feature button and trained her to press it then enter ext 235. Flustered....