atcomsystems.ca/forum
Posted By: redramjim Call Pilot Information Mailbox - 08/12/09 10:06 PM
I have a department with an ACD group. I also have an App Builder application set up for them. When they log out of their queue, they want the caller to hear a "we're closed" greeting. I have the queue NCFW to their mailbox. How do I set up an Information only mailbox, so that callers can't leave messages, and not hear the "mailbox is full" response?
Posted By: vad60 Re: Call Pilot Information Mailbox - 08/13/09 04:28 AM
You have to create Info MB at the time you are adding one. CP will give you a choice what type of MB to create Subscriber, Guest or Info.
Posted By: telemarv Re: Call Pilot Information Mailbox - 08/13/09 06:17 AM
You could use the existing mailbox. Record and use the ALT greeting. ALT greetings have an option to disable leaving a message.
Posted By: redramjim Re: Call Pilot Information Mailbox - 08/13/09 09:28 PM
I didn't see the options for Subscriber, etc ...and doesn't the system require a response as to when the temporary greeting expires?
Posted By: telemarv Re: Call Pilot Information Mailbox - 08/14/09 03:46 AM
No expirey. Subscriber/info option is there on the mailbox setup screen.
© Sundance Business VOIP Telephone Help