Norstar - 12/04/09 08:56 AM
Is there a way have a guest mail box answer a trunk without using the auto attendant?
Re: Norstar - 12/04/09 09:22 AM
A little more info please... system and software version, line type?
Re: Norstar - 12/04/09 05:40 PM
The system is a Compact ICS with 7.1 software.The Voice Mail is a Nam with 4.0 software. The trunks are copper loop trunks.
Re: Norstar - 12/04/09 05:54 PM
Assign the trunk to a hunt group, Sequential Mode, Hunt Delay 1,Overflow Q Time 15, Overflow to the DN of the Voice mail.
Then setup a mailbox with the same number as the Hunt Group (eg290), Ext same as Hunt Group (eg290) That works for me on a CICS 4 and Nam 4.1
Then setup a mailbox with the same number as the Hunt Group (eg290), Ext same as Hunt Group (eg290) That works for me on a CICS 4 and Nam 4.1
Re: Norstar - 12/04/09 07:31 PM
I'm pretty sure the NAM 4.x has "message line". Create the mailbox and put the line in the message line field of the mailbox. I don't remember whether the has to be answered by the NAM AA or not... experiment.
Re: Norstar - 12/04/09 08:28 PM
Hi Marv
I cant find the message line field for the mailbox on my Nam. Where could it be? thanks
I cant find the message line field for the mailbox on my Nam. Where could it be? thanks
Re: Norstar - 12/05/09 02:24 PM
After checking the NAM 4.0 manual it would seem this version does not have the message line capability.
Try Bob3470's idea.
Try Bob3470's idea.