CS1000 is intermittently External forwarding incoming calls - 03/21/10 07:37 AM
A brief history: Customer had pre-owned CS1000 with PRI card and one Station card installed plus Call Pilot 150
I installed equipment 12 days ago, I put 2 POTS lines in as Line 31(1) and Line 32 (2). Turned on line supervision, setup first 7 extensions on block which were 800,801,802, 803,804,816 and 820, but not necessarily in that order on the block. . The 2 lines were not in hunt. Everything worked fine for 11 days.
Customer ordered 2 more lines and put all 4 Pots lines in Hunt Group. Yesterday I installed Lines 33(3)and Line 34 (4)
Now when first line is busy calls will come in and hunt to either line 2 or line 3 if first 2 lines are busy. Sometimes intermittently you can see Line 4 light up and somehow be externally forwarded to a previous system owner's employees home in Dallas. We are in San Diego, CA. I called in to test and after hearing sounds like someone answered eventually I was talking to the guy in Dallas. All ext. redirect are turned off. Please help!! thank you I think previous customer had DID lines
I installed equipment 12 days ago, I put 2 POTS lines in as Line 31(1) and Line 32 (2). Turned on line supervision, setup first 7 extensions on block which were 800,801,802, 803,804,816 and 820, but not necessarily in that order on the block. . The 2 lines were not in hunt. Everything worked fine for 11 days.
Customer ordered 2 more lines and put all 4 Pots lines in Hunt Group. Yesterday I installed Lines 33(3)and Line 34 (4)
Now when first line is busy calls will come in and hunt to either line 2 or line 3 if first 2 lines are busy. Sometimes intermittently you can see Line 4 light up and somehow be externally forwarded to a previous system owner's employees home in Dallas. We are in San Diego, CA. I called in to test and after hearing sounds like someone answered eventually I was talking to the guy in Dallas. All ext. redirect are turned off. Please help!! thank you I think previous customer had DID lines