(Avaya) BCM50 6.0 outbound calling on POTS lines - 10/28/10 06:42 PM
Let me attempt to clearly describe this problem:
I'm running 4 POTS lines and 7 extensions off the main cabinet only. Apparently there is a new "feature" on the 6.0's that actively detects dial tone on the CO ports. If you go to grab CO port and there is no dial tone, the system immediately drops the call. The older releases never did this. However, when dial tone is connected (even for several minutes), it takes 0-2 tries before the call goes through. It’s very random. Sometimes, I can call out right away. Sometimes, I'll grab the line and it drops and I have to try a few times.
I didn't think it was that big of a deal, but I would imagine an end user could eventually complain. Out of 10 tries, I’d say the call would drop immediately 2 times. Note: Once the call is established, the system doesn’t drop the call. It is only when I initially try and grab the line. This problem happens whether I directly select the line or dial 9 as all lines are in pool A. This isn’t a restriction issue either.
I thoroughly checked all settings on the BCM and didn't see anything that was out of the ordinary. The issue is happening on all CO ports. The only thing that remained constant was the CO line I was using the lab.
I looked at the 6.0 release notes and didn't see anything. I would imagine a patch would fix this, I didn't see anything (probably because the release is too new). I'm contemplating asking the company I bought from for assistance or possible a replacement. This is the only 6.0 I've had my hands on.
I'm running 4 POTS lines and 7 extensions off the main cabinet only. Apparently there is a new "feature" on the 6.0's that actively detects dial tone on the CO ports. If you go to grab CO port and there is no dial tone, the system immediately drops the call. The older releases never did this. However, when dial tone is connected (even for several minutes), it takes 0-2 tries before the call goes through. It’s very random. Sometimes, I can call out right away. Sometimes, I'll grab the line and it drops and I have to try a few times.
I didn't think it was that big of a deal, but I would imagine an end user could eventually complain. Out of 10 tries, I’d say the call would drop immediately 2 times. Note: Once the call is established, the system doesn’t drop the call. It is only when I initially try and grab the line. This problem happens whether I directly select the line or dial 9 as all lines are in pool A. This isn’t a restriction issue either.
I thoroughly checked all settings on the BCM and didn't see anything that was out of the ordinary. The issue is happening on all CO ports. The only thing that remained constant was the CO line I was using the lab.
I looked at the 6.0 release notes and didn't see anything. I would imagine a patch would fix this, I didn't see anything (probably because the release is too new). I'm contemplating asking the company I bought from for assistance or possible a replacement. This is the only 6.0 I've had my hands on.