a customer is getting annoying calls from an unwanted caller at their place of business.
They have one of the numbers of the calling party...can they use their Nortel to block that number from incoming?
Is there programming for that? ATT won't do it. Police are no help.
I suggested transfer, 9, 9,1,1
But they are afraid of getting the cops mad at THEM.
Thanks in advance
They can flash (link) and dial *57, which will report nuisance calls to the log in the central office. They'd still have to call the police to get them to obtain the call details. Verizon charges 75 cents per use of this feature here, so I'm sure that at&t's charge will be comparable.
They can also subscribe to the call block feature (*70) and add this number to the blocked calls list. Unfortunately, they would have to add this feature to all of their lines, or at least the first few.
Either way, there is a cost from at&t for these services that they will have to pay. It may only need to be in place for a short time until they get the calling to cease.
Hi Ed, thanks for your quick reply.
My customer said that they asked Att if they could block the calls using the feature you suggested since they had the caller i.d. and Att told them they could only block local numbers. This happens to be a long distance number. Is Att wrong? (they usually are)
Also, even though the number appears to be from the states, the voice / accent they hear is from India or Pakistan. They were hoping the Nortel could block...but I guess not.
Even though they don't want to transfer the calls to 911, they just might transfer them elsewhere...just to get rid of them and annoy them and hopefully get them to stop.
I haven't tested this yet, but, who's caller id would show up if they transfer calls? Theirs or the perpetrator?
Thanks again!
Their Caller ID will show up, not the perps.
Here's what I've done in the past for clients:
Assuming client has a CallPilot 100/150, go to CID routing, enter annoyance # in field, then either route to an information mailbox ("Hello...please stand by while we route this call to the police.."), or you can send it to the GD mailbox, etc.