Global Transfer & Custom Call Routing - 04/09/13 08:30 PM
I have a BCM400 system and had a request to see if a couple things are possible.
1. Is it possible to program a transfer button to automatically transfer the call to a specific phone number when pressed? Another option may be to transfer to a global speed dial number.
2. I currenly have an auto attendant that answers when our main number is dialed. Is it possible to create a second auto attendant for a specific customer with multiple transfer options? In other words, we want a number that is different from our main company number that will have a completely different greeting with a menu of transfer options. If this is possibe, what is the easiest way to set it up? Thanks in advance for the help.
1. Is it possible to program a transfer button to automatically transfer the call to a specific phone number when pressed? Another option may be to transfer to a global speed dial number.
2. I currenly have an auto attendant that answers when our main number is dialed. Is it possible to create a second auto attendant for a specific customer with multiple transfer options? In other words, we want a number that is different from our main company number that will have a completely different greeting with a menu of transfer options. If this is possibe, what is the easiest way to set it up? Thanks in advance for the help.