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Posted By: maine phone man nortel mics - 02/28/14 05:12 PM
hello trying to forward analog ext 2102 to external cell phone anyone know how to do this when I go off hook from ext 2102 and dial * get a fast busy thought it was off hook *4 9 plus the cell number any insight would be much appreciated thanks
Posted By: EV607797 Re: nortel mics - 02/28/14 05:56 PM
Don't you have to push the feature button first?
Posted By: Curlycord Re: nortel mics - 02/28/14 06:04 PM
-you need 4.1 software
-you need to build a route and dest code (forward to dest code then cell#)
-you need to do Flash/Link then * as if pressing Feature

Link/Flash + * + DestCode + Cell#

See if that helps

Posted By: NTlayoff Re: nortel mics - 02/28/14 06:12 PM
Hook *4 is forwarding your phone - not what you want to do.
You really are trying to Transfer your call to cell phone.

Hook *70 9 Cell#

BUT - you also can't have line pool access code. (dial 9)
You have to use routing. (dial 9)
Analog needs 2 IC's and (I can't remember for sure)maybe allow redirect.
Posted By: NTlayoff Re: nortel mics - 02/28/14 07:13 PM
Maine Phone Man

I just re-read your post.
Are you trying to put a Permanent forward on your analog phone?

If yes, then it would be *4 not *70 but then the rest of the reply is good.
Posted By: maine phone man Re: nortel mics - 02/28/14 09:04 PM
Yes want to forward all calls to internal single line ext 2102 to cell phone,,, phone is a single line set no feature key when you dial * you get a fast busy
Posted By: Ken B Re: nortel mics - 02/28/14 09:34 PM
As Curly stated, in order to setup call forwarding on a single line set, you have to Flash/Link then press the * key before entering the feature code - if you are simply picking up the handset and dialing *, then you will get a busy signal as you are supposed to. If you Flash/Link * 4 and dial 9 plus the phone number with the assumptions that you have 4.1 or above and have programmed a route with "9" for line pool access then all should work fine.
Posted By: maine phone man Re: nortel mics - 02/28/14 10:07 PM
pool is 9 dest code is 9 when you flash line dial tone is gone dial a * 4 dial is present 9 plus cell
Posted By: Curlycord Re: nortel mics - 02/28/14 10:32 PM
Yes I forgot the 4 but seems he meant what I knew lol
Link/Flash + * + 4 + DestCode + Cell#

As mentioned 3 times you need to use a Route, not Pool.

Recap with all of above mentioned:

-You need 4.1 software or above (you still have not confirmed what software you have)
-Build route 010 and tell it to use your existing pool
-create dest code of 7 and tell it to use route 010
-Assign 2 Intercom paths to the DN of ATA
-set Allow Redirect to Yes

Try that and see if still an issue.






Posted By: Ken B Re: nortel mics - 02/28/14 10:52 PM
One last thing - you mentioned Pool is 9 - Pool is most likely A, but if you mean you set up an Access Code of 9, you need to remove it - it will conflict with the destination code of 9.
Posted By: maine phone man Re: nortel mics - 02/28/14 10:58 PM
ok thanks for all the help the customer said it use to work when first installed but doesn't remember the codes he used to program
Posted By: maine phone man Re: nortel mics - 03/03/14 01:33 PM
yes sorry pool is A dest code is a 9
Posted By: maine phone man Re: nortel mics - 03/03/14 01:48 PM
yes sorry pool is A 9 is dest code what about in programming of phone call forward NA is set to voicemail dn 5000
Posted By: Ken B Re: nortel mics - 03/03/14 02:30 PM
CFNA won't affect since a permanent CF overrides CFNA & CFBY. What happens if you dial 9 from a digital phone? If you can't get a line there, you won't get one from that ATA port either. If this has worked in the past & no changes have been made, then it would seem like they are not going through the programming sequence correctly. It may be easier to just add a cheap M7208 phone & program it with the call forwarding instead to trying to set up on an ATA port.
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