hello trying to forward analog ext 2102 to external cell phone anyone know how to do this when I go off hook from ext 2102 and dial * get a fast busy thought it was off hook *4 9 plus the cell number any insight would be much appreciated thanks

Don't you have to push the feature button first?

-you need 4.1 software
-you need to build a route and dest code (forward to dest code then cell#)
-you need to do Flash/Link then * as if pressing Feature

Link/Flash + * + DestCode + Cell#

See if that helps

Hook *4 is forwarding your phone - not what you want to do.
You really are trying to Transfer your call to cell phone.

Hook *70 9 Cell#

BUT - you also can't have line pool access code. (dial 9)
You have to use routing. (dial 9)
Analog needs 2 IC's and (I can't remember for sure)maybe allow redirect.

Maine Phone Man

I just re-read your post.
Are you trying to put a Permanent forward on your analog phone?

If yes, then it would be *4 not *70 but then the rest of the reply is good.

Yes want to forward all calls to internal single line ext 2102 to cell phone,,, phone is a single line set no feature key when you dial * you get a fast busy

As Curly stated, in order to setup call forwarding on a single line set, you have to Flash/Link then press the * key before entering the feature code - if you are simply picking up the handset and dialing *, then you will get a busy signal as you are supposed to. If you Flash/Link * 4 and dial 9 plus the phone number with the assumptions that you have 4.1 or above and have programmed a route with "9" for line pool access then all should work fine.

pool is 9 dest code is 9 when you flash line dial tone is gone dial a * 4 dial is present 9 plus cell

Yes I forgot the 4 but seems he meant what I knew lol
Link/Flash + * + 4 + DestCode + Cell#

As mentioned 3 times you need to use a Route, not Pool.

Recap with all of above mentioned:

-You need 4.1 software or above (you still have not confirmed what software you have)
-Build route 010 and tell it to use your existing pool
-create dest code of 7 and tell it to use route 010
-Assign 2 Intercom paths to the DN of ATA
-set Allow Redirect to Yes

Try that and see if still an issue.

One last thing - you mentioned Pool is 9 - Pool is most likely A, but if you mean you set up an Access Code of 9, you need to remove it - it will conflict with the destination code of 9.

ok thanks for all the help the customer said it use to work when first installed but doesn't remember the codes he used to program

yes sorry pool is A dest code is a 9

yes sorry pool is A 9 is dest code what about in programming of phone call forward NA is set to voicemail dn 5000

CFNA won't affect since a permanent CF overrides CFNA & CFBY. What happens if you dial 9 from a digital phone? If you can't get a line there, you won't get one from that ATA port either. If this has worked in the past & no changes have been made, then it would seem like they are not going through the programming sequence correctly. It may be easier to just add a cheap M7208 phone & program it with the call forwarding instead to trying to set up on an ATA port.