I have a customer moving into an office, taking over a Nortel Modular ICS, with a Call Pilot 150 voice mail. The existing switch was set up for 4 digit extensions, but they are moving from an Avaya Magix with 3 digit extension. I changed the Nortel to 3 digit DN,s, restarted both switch and voice mail, but the Call Pilot is still looking for 4 digit mail boxes. Not so much an issue, but they have had 3 digit dialing (PRI provided) for the last 6 years, and are reluctant to change. What am I missing in getting the Call Pilot to recognize the DN length of the switch? I would rather not do a 'startup' of the switch, if it can be helped. Thanks in advance for any insight.

No choice but re-initialize the CP150 and program from scratch...

Okay- have been through the docs on the CP150- how to re-initialize seems to have been left out. Power cycling didn't do it,so if you have the procedure to follow, it would make my life easier. I have no problem re-building the Call Pilot from scratch; re-building the MICS from scratch is not my first choice.

You don't have to touch the MICS, just the CP150. Start by reading the manual at the very beginning...

The cp can be reset through the web interface or you can do a reinstall through the phone with the voicemail Feature code