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This should be an easy question for some of you guys out there but i cannot figure this out. I have a customer that just presses the MWK 7000 key on their phone when they have a message,goes right to their new messages, works great. Set up a new person today to do the same thing, programmed the buttons the same way. Wont work the same, asks for mailbox number # then password #. What am I doing wrong ? my head hurts from pounding on desk....
Any help would be appreciated ,Thank you, Doug
Is the mailbox built in the Call Pilot?
I am not 100% sure on this but I believe that is part of the ADMIN config when the mail box is created. Go back into that mailbox and edit the properties. I believe there is a prompt for Auto-login.

The button on the phone just gets the user to the mail box. How the mail box works is in the configuration of that mail box.
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